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Benefits varDesk Phone Support for Laserfiche Products ü Remote onsite diagnostics ü 7:00 A.M. to 7:00 P.M. CST coverage ü 4 hour response time in most cases ü 8 hour response time guaranteed ü Staffed with Laserfiche Certified consultants varDesk keeps you up to date ü All support correspondence copied to you ü Quarterly reporting including number of cases resolved and average turnaround time More that just Laserfiche support ü Laserfiche related scanner/hardware issues ü Proactive account maintenance ü Remote installation services ü Pre-sales consulting ü Per-incident support for resellers |
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